Returns and Refund Policy

Thank you for choosing EquiPod. 

We strive to ensure your satisfaction with every purchase. If you need to return an item, please review our returns policy below:

1. Eligibility for Returns:

• Only items that are unused and in their original packaging are eligible for a full refund.
• Returns must be initiated within 14 days of the purchase date.
• A restocking fee of 50% of the item’s purchase price will be applied to all returns of unwrapped/open items.
• The restocking fee will be deducted from the refund amount.

2. Return Process:

• To initiate a return, please contact our customer service team at info@equipod.co.uk
• Provide your order number and reason for the return.

3. Refund Process:

• Refunds will be issued to the original payment method within 7 business days of receiving the returned item.
• Please note that it may take additional time for the refund to appear in your account depending on your financial institution.

4. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately.
• We will arrange for a replacement.

5. Non-Compliance:

• Items that do not meet the eligibility criteria outlined in this policy will not be accepted for return.
• We reserve the right to refuse any returns that do not comply with our policy.

6. Changes to Policy:

• Equipod UK reserves the right to update or modify this returns policy at any time without prior notice.
• Any changes to the policy will be effective immediately upon posting on our website.

By purchasing with Equipod UK, you agree to abide by the terms and conditions of this returns policy.

If you have any questions or concerns regarding our returns policy, please don’t hesitate to contact us. We’re here to help!
Equipod UK
info@equipod.co.uk